Fiona Hampton, vice president of NBC Sports Next, United Kingdom and Ireland, shares her thoughts on the key elements of effective leadership, what she would tell a younger version of herself and five good, but dramatic, television series to watch.

The First Call: What is your company name?
Fiona Hampton: BRSGolf by GolfNow, a division of NBC Sports Next.

TFC: Please give us a short overview of your company.
FH: We are the leading providers of tee-sheet management systems to golf course partners and the provider of tee-time booking platforms, enabling millions of golfers to book their round of golf online.

TFC: Where are you and your company located?
FH: Our international HQ is located in Belfast, Northern Ireland.

TFC: In one sentence, describe what you do for a living.
FH: I oversee the roll out of strategies across our core business functions, overseeing all day-to-day operations, being responsible for P&L and, most importantly, championing our people and our culture on which our business success is built.

TFC: What's the secret to your success?
FH: I am a big fan of ownership and accountability. I talk about it all the time. I ask it of people all the time. And that is what people will get from me — a clear understanding of what their role owns and the corresponding accountability for delivery. To me, it doesn't matter what level of role you are in or what your pay grade is, it is in our nature to want to take something, feel like we own it, have the right tools and to do it well.

A key part of this is you need to help them understand that it won't always be right or perfect, but that as long as they own the losses, as well as the wins, and learn from it, that it’s all right with me. Without this approach, I believe we’re doing our people a disservice and setting them and ourselves up for failure. I have operated like this from the start of my professional career and it has been a constant in my leadership style and deeply ingrained in my beliefs about what makes us tick.

TFC: What was your path to the golf industry?
FH: I have worked in events and sport for over 18 years now and it is my general love of sport that brought me into the golf industry. My previous role was as director of sales and marketing for Ulster Rugby, a professional rugby team in Ireland. After nine years there I knew if I was ever to leave it would have to be to a role that I could continue to combine a passion in using the power of sport for good, alongside my skill set in driving and delivering company strategy. I feel really lucky every day to be in the role I am in.

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